This Privacy Policy governs the processing of users’ personal data (hereinafter “User” or “Users”) collected by Ravasqueira Vinhos, S.A. in connection with the use of the Monte da Ravasqueira website (hereinafter “Website”) and reflects the company’s commitment to privacy and the processing of Users’ personal data.
The provision of personal data in the context of browsing the Website implies knowledge and express acceptance of the terms set out in the Privacy Policy and the Cookies Policy.
Use of the Website
Users may browse the Website anonymously, without providing any personal information. Simply visiting the Website does not, in itself, result in the automatic recording of any personal data that identifies the User.
However, the use of certain content, features or services may require Users to provide personal data.
Accordingly, Ravasqueira Vinhos, S.A. may (i) collect non-personal information about Users’ behaviour on the Website to improve the Website’s usability (in accordance with the Cookies Policy) and (ii) request Users to provide personal data so that they may use certain content, features or services on the Website (in accordance with this document).
Collection and Processing of Personal Data
In order to access and use certain features of the Website, in particular ordering products online, the User must first register by creating a personal account, which requires the provision of certain personal data.
Unregistered Users may browse the Website freely and view the products available for order, as well as other content provided by Ravasqueira Vinhos, S.A. (such as recipes).
Ravasqueira Vinhos, S.A. is the entity responsible for processing Users’ personal data, and processes this data; in certain cases, it may engage subcontractors to provide services and technical support, who may have access to and process data for this purpose, in accordance with the contracts entered into between Ravasqueira Vinhos, S.A. and these entities.
The personal data collected will be processed and stored electronically by Ravasqueira Vinhos, S.A., or by external entities subcontracted by it, for the purposes of providing services, and is intended to manage Users’ registration on the Website and the use of the features of the Ravasqueira Online Shop, namely, processing Users’ orders and delivering the products they have requested.
The data will also be processed for the purpose of communicating with Users, in particular to respond to requests for information and clarification, complaints and refund requests, as well as to comments and/or suggestions that they send to Ravasqueira Vinhos, S.A..
In this context, the following personal data may be collected: first name and surname, tax identification number, address, postcode, town/city, telephone number and email address. In addition, Ravasqueira Vinhos, S.A. will have access to Users’ purchase history and may, if necessary to confirm payment of the order or resolve any issues arising therefrom, access data relating to financial transactions provided by PayPal and SIBS.
Ravasqueira Vinhos, S.A. may also, with the User’s consent, process personal data relating to them for the purposes of direct marketing and the promotion of its products and services, via any communication channel, including via email, SMS, MMS or other forms of automated calls.
In this context, the following personal data may be collected: first name and surname, tax identification number, address, postcode, town/city, telephone number and email address, and Users’ purchase history.
Users may subscribe to the Ravasqueira Online Shop newsletter by giving their consent, in which case they will be asked to provide their email address.
Personal data collected via the Website will be processed in accordance with the terms set out herein, as well as for the purposes of complying with the legal obligations of Ravasqueira Vinhos, S.A..
Ravasqueira Vinhos, S.A. assumes that the data collected has been entered by the data subject and/or that its entry has been authorised by the data subject, and that such data is true, current and accurate.
Disclosure of Personal Data
Ravasqueira Vinhos, S.A. engages other entities to provide certain services. In some cases, the provision of these services may involve such entities accessing the personal data of its Users.
Therefore, any subcontractor of Ravasqueira Vinhos, S.A. will process our Users’ personal data on behalf of and for the account of Ravasqueira Vinhos, S.A., under a strict obligation to follow our instructions. Ravasqueira Vinhos, S.A. ensures that such subcontractors provide sufficient guarantees regarding the implementation of appropriate technical and organisational measures so that the processing complies with the requirements of applicable law and ensures the security and protection of data subjects’ rights, in accordance with the subcontracting agreement entered into with the said subcontractors.
In certain situations, Users’ personal data may also be disclosed to third parties where such data disclosures are necessary or appropriate (i) under applicable law, (ii) in compliance with legal obligations or court orders, (iii) by order of the National Data Protection Commission or another competent supervisory authority, or (iv) to respond to requests from public or government authorities.
In any of the above situations, Ravasqueira Vinhos, S.A. undertakes to take all reasonable measures to ensure the effective protection of the personal data it processes.
Retention of Personal Data
Your personal data required for the processing of your orders and purchases will be retained for the duration of your relationship with us or for as long as your online account remains active. It may be retained for a longer period, as required by law (for example, 10 years in the case of invoicing and accounting documents) or to defend our legal rights or interests in legal proceedings.
Data processed for the purpose of sending direct marketing communications will be retained for as long as you are interested in receiving such communications or do not withdraw your consent.
User Rights
In accordance with the law, the User is guaranteed, at all times, the right to access their personal data, as well as the right to rectify, erase and transfer such data, and/or to restrict or object to its processing, either directly via the User’s reserved area on the Website or by sending a written request to Ravasqueira Vinhos, S.A., at the address Av. 24 de Julho, no. 24, 1200 – 480 Lisbon or via privacidade@ravasqueira.com.
In accordance with the law, the User is also guaranteed the right, through the means referred to above, to withdraw their consent to the processing of data where such consent constitutes the legal basis for the respective processing. To this end, the User has the right to withdraw their consent at any time; however, this does not invalidate the processing carried out up to that date on the basis of the consent previously given.
The User may also, at any time, request the deletion of their account on the Ravasqueira Online Store.
Without prejudice to any other administrative or judicial remedy, the data subject has the right to lodge a complaint with the CNPD or another competent supervisory authority in accordance with the law, should they consider that their data is not being lawfully processed by Ravasqueira Vinhos, S.A., in accordance with applicable legislation and this Policy.
Security measures
Ravasqueira Vinhos, S.A. makes every effort to protect Users’ personal data against unauthorised access via the Internet. To this end, it employs all technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access, disclosure, destruction or misappropriation of personal data provided or transmitted, undertaking to comply with legislation regarding the protection of Users’ personal data and to process such data solely for the purposes for which it was collected, as well as ensuring that this data is processed with appropriate levels of security and confidentiality.
It is, however, the User’s responsibility to ensure that the computer they are using is adequately protected against malicious software, computer viruses and worms. Furthermore, you should be aware that, without the adoption of appropriate security measures (for example, secure browser configuration, up-to-date antivirus software, firewall software and avoiding the use of software of dubious origin), the risk of personal data and passwords being accessed by unauthorised third parties is increased.
However, please note that whenever data is collected on open networks, such as the Internet, your data may circulate without adequate security, posing a risk of being viewed and used by unauthorised third parties.
Third-Party Websites
Through the Website, Ravasqueira Vinhos, S.A. provides links to third-party websites, which are subject to their own privacy policies. Users should bear in mind that the Privacy Policy of the Ravasqueira Vinhos, S.A. Website does not apply to such websites and that Ravasqueira Vinhos, S.A. is not responsible for the collection of User information by such third parties via their respective websites, with the exception of data collection carried out by Ravasqueira Vinhos, S.A.’s subcontractors. However, should such subcontractors subsequently process Users’ personal data for the purpose of pursuing their own interests and objectives, exceeding the mandate conferred by Ravasqueira Vinhos, S.A., such entities shall act as Data Controllers for that data.
Contact Details
You may contact Ravasqueira Vinhos, S.A. for further information regarding the processing of your personal data, as well as any queries relating to the exercise of your rights under applicable legislation, and in particular those referred to in this Policy, using the contact details below.
Telephone: +351 213 916 296
Email: privacidade@ravasqueira.com
Changes to the Privacy Policy of Ravasqueira Vinhos, S.A.
Ravasqueira Vinhos, S.A. may amend the Website’s Privacy Policy at any time. These amendments will be duly communicated to the User via the Website’s pages and, should they entail a substantial change in the way the relevant data is processed, Ravasqueira Vinhos, S.A. will notify the User of such amendments using the contact details provided by the User.